Our return and refund policy strictly follows UK consumer rights laws to protect every customer’s shopping experience.
Return Period: You may return unused, unwashed, undamaged products in original packaging within 30 calendar days after delivery for a refund or exchange.
Return Application: To start a return, please email matuskomanhoodn@hotmail.com with your order number and return reason. We will provide official return instructions within 1–2 working days.
Return Shipping Cost: Customer-initiated personal preference returns are responsible for return shipping fees. We cover return postage for defective, damaged, incorrect, or faulty items.
Refund Processing: After we receive and inspect your returned items, refunds will be processed to your original payment method within 5–10 working days.
Non-Returnable Items: Clearance goods, personalised custom items, and hygiene-sensitive personal outdoor accessories are non-returnable unless faulty.
Damaged Orders: Please contact us within 48 hours of receipt with photos of damaged products and packaging for after-sales resolution.